Part III — Participation · 12
Control
Control is examined as a comfort as much as a capability. Much of what is measured is measured because it can be, and the chapter asks what the instruments are actually for.
Second, revised edition · CURRENT Companion
The question it turns on
What is your control system protecting — the work, or the feeling of control?
Thinkers held against it
Where the argument is contested
Rejecting false control is not an argument against rigour. The chapter distinguishes instruments that inform judgement from instruments that replace it.
To sit with
- — Which metric in your organisation has outlived the question it was built to answer?
- — Where does reporting create confidence that the work does not justify?